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Business Details: SketchupGurus | Vill. - Raniganj Post- Raniganj Dist.- Gaya Bihar 824210 | sg@sketchupgurus.co.in

Effective Date: March 22, 2026 Company Name: SketchupGurus Contact Email: sg@sketchupgurus.co.in This Privacy Policy explains how SketchupGurus ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website and the SketchupGurus AI desktop plugin (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy. 1. Information We Collect To provide and improve our Service, we collect the following types of information: Personal Identification Information: When you register to use the plugin or purchase credits, we collect your email address. This is strictly used to authenticate your account and track your digital rendering credit balance. Payment Information: We do not collect, process, or store your credit card, debit card, UPI, or banking details on our servers. All payment processing is handled securely by our PCI-DSS compliant third-party payment gateway, Razorpay. Your financial data is securely tokenized and managed directly by Razorpay according to their privacy and security policies. Image and Usage Data: To generate architectural renders, the plugin captures images of your active SketchUp viewport and text prompts you provide. This data is transmitted securely to our servers strictly for the purpose of processing your specific AI render request. Hardware Identifiers: We may collect anonymous, non-personal hardware IDs (such as a unique machine ID) to prevent account sharing, enforce security, and ensure credits are accurately synced to your specific device. 2. How We Use Your Information We use the collected data for the following purposes: To provide, operate, and maintain the SketchupGurus AI plugin. To process your payments and manage your rendering credit balance. To provide customer support and respond to your inquiries. To detect, prevent, and address technical issues or fraudulent activity. 3. How We Share Your Information We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share information in the following limited circumstances: Service Providers: We share necessary data with trusted third-party providers who assist us in operating our business. This includes Razorpay (for processing secure payments) and our cloud server hosting providers (to route and process the AI image generation). These third parties have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. 4. Data Security & AI Training The security of your data is extremely important to us. Encryption: All communication between your SketchUp application and our servers is encrypted using standard internet security protocols (HTTPS). Private Models: The 3D models, architectural plans, and images you upload to our server for rendering are considered confidential. We do not use your private viewport captures or design prompts to train public AI databases. ### 5. Your Data Rights Depending on your location, you may have the right to access, update, or request the deletion of the personal information we have about you. If you wish to permanently delete your account and associated email address from our database, please contact us at sg@sketchupgurus.co.in. Note that deleting your account will result in the forfeiture of any remaining digital credits. 6. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document. You are advised to review this Privacy Policy periodically for any changes. 7. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us: By email: sg@sketchupgurus.co.in Why this is perfect for Razorpay: Section 1 clearly states you use Razorpay and don't touch credit card numbers (this is the #1 thing they check for). Section 3 acknowledges that data is shared with service providers (like Razorpay) securely. Section 7 provides the required direct contact method for users.