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Refund Policy

Business Details: SketchupGurus | Vill. - Raniganj Post- Raniganj Dist.- Gaya Bihar 824210 | sg@sketchupgurus.co.in

Effective Date: March 22, 2026 Company Name: SketchupGurus Contact Email: sg@sketchupgurus.co.in Thank you for choosing SketchupGurus AI. We strive to provide a seamless and high-quality AI rendering experience for SketchUp users. Please read this policy carefully before purchasing digital rendering credits. By making a purchase through our plugin, you agree to the following Refund and Cancellation Policy. 1. Nature of the Product SketchupGurus AI operates on a pay-as-you-go model where users purchase digital rendering credits (e.g., Starter, Pro, or Studio packs). These credits are non-tangible, irrevocable digital goods that grant access to our cloud-based AI rendering engine. Because generating AI images incurs immediate and irreversible server and API costs on our end, all sales are generally considered final once the digital credits have been successfully deposited into your account. 2. No Refunds for Render Quality Artificial Intelligence is an automated and highly creative process. While we provide strict geometry locks and material overrides to guide the AI, we cannot guarantee that every generated image will perfectly match your subjective expectations or physical real-world physics. We do not offer refunds for credits consumed on renders that you simply do not like or that contain AI-generated artifacts. * We strongly encourage all users to purchase the smallest package ($5 Starter Pack) to test the plugin’s capabilities and ensure it meets their workflow needs before purchasing larger credit packs. 3. Eligibility for Refunds We will issue a full refund or a manual credit adjustment only under the following circumstances: Non-Delivery of Credits: Your credit card, debit card, or bank account was successfully charged, but the digital credits were not added to your SketchupGurus AI account due to a server error, webhook failure, or network timeout. Duplicate Charges: You were accidentally charged twice for the same transaction due to a gateway error. 4. How to Request a Refund or Adjustment If you experience a billing error or non-delivery of credits, please contact our support team immediately. Do not file a chargeback with your bank before contacting us, as we can resolve the issue much faster directly. To request a review of your transaction, please email us at sg@sketchupgurus.co.in within 7 days of the transaction. Please include: The email address associated with your SketchupGurus AI account. The exact date and time of the transaction. The Razorpay Payment ID or a screenshot of the receipt. 5. Refund Processing Timeline If your refund request is approved: The refund will be initiated from our end within 24 to 48 hours. Once initiated, Razorpay and your bank will process the funds. It typically takes 5 to 7 business days for the amount to reflect back in your original method of payment (credit card, debit card, UPI, or bank account). 6. Cancellations Because we do not offer monthly or annual subscriptions, there are no recurring charges to cancel. You only pay when you manually choose to buy a new credit pack. If you wish to stop using SketchupGurus AI, you can simply uninstall the plugin from SketchUp..